General Terms and Conditions
Last updated 16th February 2022
We accept credit or debit cards through Stripe and direct bank transfers through our secure website for all events, workshops, sessions and retreats. We accept credit or debit cards through Stripe for all other sales.
Once you send a deposit for a session, class, tour or retreat, you have committed yourself to that event. All deposits are non-refundable and non-transferable under any and all circumstances. In other words, be clear that you want to and are able to attend an event, workshop or retreat.
If you wish to cancel a one-to-one session, a minimum of 24 hours notice is required. If less than 24 hours notice is given, your fee may not be refundable.
If for some reason, a class or tour is cancelled, you will be offered a replacement date or sent a full refund.
Our Refund/Returns Policy
Events, Workshops and Retreats:
You are not registered for an event, workshop or retreat until we receive a deposit.
If an event, workshop or retreat is full when we receive your payment, we will either refund your money immediately or if you prefer add you to the waiting list for the next event, workshop or retreat. If the dates for a class, tour, event, workshop or retreat are changed from the posted schedule, you will be asked whether you would still like to attend or receive a refund. Every attempt will be made to keep the dates of events, workshops and retreats the same as those that are posted in the schedule, but we are planning some of these over a year in advance in order to secure the best possible locations and facilities. Given the fact that Susie teaches all over the world, and given the rapid change of international situations, we may occasionally have to change events and/or dates.
Specific Terms and Conditions for the Renaissance Group.
You agree to behave in such a manner as not to cause disruption or upset to other members. Doing so may mean your removal from the group without a refund.
If you wish to cancel your subscription, you must give one clear month’s notice by email to firstname.lastname@example.org.
For digital products purchased from the online store:
Due to the nature of digital purchases, there is a strict no returns policy.
For physical products purchased from the online store:
All sales are final except in the case where the product is not as described or arrives damaged.